How refunds work here.
The product is a measurement, so the refund rule can be a measurement too. If a color we gave you does not reach the level we said it does, the payment comes back.
Last updated August 31, 2026
The promise on the site
Every fix in a report comes with the level it reaches. If you paste one in, measure it, and it does not reach that level, that is our error and the payment comes back in full. You do not have to argue the point, and you keep the report.
If it simply was not what you expected
Ask within thirty days of the payment and it comes back. A report is a file, we cannot take it away from you again, and a purchase someone regrets is not a purchase worth keeping.
The one thing we ask, and cannot require, is a sentence saying what was wrong with it. It is the only way a product with no account and no support desk ever learns anything.
Studio packs
A pack with no sites redeemed against it is refunded in full. Once a site has been redeemed, the report for it exists and has been delivered, so what comes back is the unused part.
How to ask, and how long it takes
Write to hello@contrastproof.com from the address on the receipt, or with the report link, so we can find the payment.
The refund is issued through Stripe to the card that paid, which is the only way it can go back. Stripe usually returns it within five to ten business days, and that part is not up to us.